Service Management For Dummies (eBook)
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9780470529089-medium

Details about Service Management For Dummies

Book details...

  • Word Count: 88,221
  • Average reading time: 07:21:00
  • Number Of Pages: 384
  • Categories: Computers & Internet
  • File Size: 1.83 MB
  • Format: ePUB
  • Language: English
  • Released: May 10, 2009
  • Publisher: For Dummies
  • Sold by: Johny Wiley & Sons, Inc.
  • ISBN-13: 9780470529089

A plain-English guide to managing IT from the customer's perspective

  • Practical guidance on delivering and managing IT so that it meets the multiple needs and demands of a company and its customers and end-users–both inside and outside the organization–is hard to come by; this accessible book takes a common-sense approach that explains exactly what IT services are and how to fit them most effectively into a business
  • Topics include setting a framework, keeping costs down, improving efficiency, and maintaining standards and best practices
  • This concept of how IT should be wired specifically into the goals and need of the company and its customers is part of a broader picture that includes ITIL, BPM, SOA, and Six Sigma

Released: May 10, 2009

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About this book...

A plain-English guide to managing IT from the customer's perspective

  • Practical guidance on delivering and managing IT so that it meets the multiple needs and demands of a company and its customers and end-users–both inside and outside the organization–is hard to come by; this accessible book takes a common-sense approach that explains exactly what IT services are and how to fit them most effectively into a business
  • Topics include setting a framework, keeping costs down, improving efficiency, and maintaining standards and best practices
  • This concept of how IT should be wired specifically into the goals and need of the company and its customers is part of a broader picture that includes ITIL, BPM, SOA, and Six Sigma



Details about Service Management For Dummies

Book details...

  • Word Count: 88,221
  • Average reading time: 07:21:00
  • Number Of Pages: 384
  • Categories: Computers & Internet
  • File Size: 1.83 MB
  • Format: ePUB
  • Language: English
  • Released: May 10, 2009
  • Publisher: For Dummies
  • Sold by: Johny Wiley & Sons, Inc.
  • ISBN-13: 9780470529089

 

Service Management For Dummies

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by Judith Hurwitz, Robin Bloor, Marcia Kaufman, Fern Halper

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